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FILTERED PUR WATER by Wellness Filter©
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Careers

Customer Service Representative

This position needs an energetic, polished individual to work in a professional environment. The qualified individual will possess strong communication skills and ensure all customer service rendered meets or exceeds client satisfaction. Person must be a bright, quick learner that is dependable and have a great team player attitude and outgoing personality that will make a great first impression with every contact.
 

 
 

I. Essential Knowledge, Skills and Abilities
  • Professional attire required.
  • Answers/transfers/screens incoming calls for office departments.
  • Effectively manages incoming calls on a multi-line phone system.
  • Demonstrates exceptional communication and customer service skills.
  • Demonstrates a pleasant and professional demeanor and phone manner.
  • Ability to multi-task and adapt to a given situation.
  • Maintains current and accurate call records, message log and consumer database.
  • Answers customer questions and resolve issues relating to claims, warranties, and servicing products.
  • Processing orders via telephone, fax, and customer intranet websites.
  • Responding to customer requests for product availability, product specifications, certification requests and returns.
  • Demonstrate excellent follow up with all contacts.
  • Refer higher level client issues, questions or problems to the appropriate senior support personnel.
  • Interact with Sales, Marketing and Operations to provide service excellence.
  • Work with the sales organization to generate sales on low velocity products.
  • May serve as first point of contact for all consumers and contacts on a daily basis or as needed.
  • Demonstrates strong organizational skills, ability to prioritize workload and work efficiently with minimal supervision.
  • Ability to operate office equipment and technology such as computers, printers, scanner & support software, telephones, facsimile machines, and copier.
  • Additional tasks as assigned.

II. Education and Experience Required
  • Minimum 6 months experience in call center environment in a similar position.
  • Experience with multi-line phone system and computers.
  • High school diploma or equivalent is required.
  • Minimum typing ability of 30 wpm.
  • Knowledge of Microsoft Office suite, including Word, Excel, Access and Outlook.
  • Sales experience a must.

III. Working Hours and Compensation
  • Monday: 8am-6pm | Tuesday through Thursday: 9am-6pm | Friday: 9am-5pm
  • Compensation will commensurate with experience
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FILTERED PUR WATER by Wellness Filter©

 

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