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Careers

Customer Field Technician

Our Customer Technicians typically work from the Wellness Offices located in Newberry, FL. Occasionally installation and maintenance of equipment systems at our customer’s sites is required on a variable shift schedule that is determined by customer needs. Some computer use is necessary for reports, e-mail, and working with Customers. Some travel is required. Candidates must possess reliable transportation.
 

 
 

I. Essential Knowledge, Skills and Abilities
  • Professional attire required.
  • Will report to and be trained by Senior Field Technician.
  • Maintains technical competence through formal training programs, on-site training, and on-the-job training.
  • Responds to service calls from customers in a timely manner.
  • Manages on-site inventory of parts and spares. Coordinates shipment of parts for repair and replenishment.
  • Manages on-site inventory of tools and test equipment.
  • Assists Customer Service Representatives with operational problems that occur during a shift.
  • Ensures that the required Preventative Maintenance is performed.
  • Records maintenance activities using approved methods and procedures.
  • Follows escalation procedures to assure that problems are resolved expeditiously and that timely communications are maintained with designated supervisor and customer management.
  • Actively promotes a high level of customer satisfaction by maintaining open communications and providing proactive attention to customer requirements.
  • Provides coverage for other Field Engineers during vacations, illnesses, etc. on an as needed basis.
  • Demonstrates flexibility to travel, as necessary in support of business needs.
  • Performs all activities in a safe manner and adheres to company policies and procedures relating to safety.
  • Adheres to policies concerning confidentiality of company information.
  • Performs other duties as assigned.

II. Education and Experience Required
  • Entry level candidates with education from trade school, community college or universities welcomed.
  • Experienced technicians with a minimum of 3 years experience as a plumbing or mechanical field technician troubleshooting and repairs.
  • High school diploma or equivalent is required.
  • Knowledge of Microsoft Office suite, including Word, Excel, Access and Outlook.
  • Must possess effective oral and written communication skills and must successfully pass background check.

III. Working Hours and Compensation
  • Monday: 8am-6pm | Tuesday through Thursday: 9am-6pm | Friday: 9am-5pm
  • During Travel day’s time will vary and Comp time will be administered.
  • Exceptional Benefits package.
  • Hourly range commensurate with experience level.

 
 
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