Production Coordinator

This position needs an energetic, polished individual to work in a professional environment. The qualified individual will be able to frequently interact with suppliers/manufacturers and must have strong interpersonal, presentational, and written communications skills. The incumbent will have knowledge of operating procedures and business principles and practices. Person must be a bright, quick learner that is dependable, a team player attitude, and outgoing personality that will make an excellent first impression with every contact.

I. Essential Knowledge, Skills and Abilities

• Professional attire required
• Knowledge of Organizational structure, workflow, and operating procedures
• Knowledge of Management and Business principles and practices
• Ability to work effectively with a wide range of constituencies in a diverse community
• Ability to organize, prioritize and schedule work assignments
• Effectively foster a cooperative work environment
• Attention to detail and accuracy
• Demonstrate the skills of conflict resolution, problem solving, decision making, analytical thinking, time management and delegation.
• Ability to work under general direction on issues of moderate complexity
• Demonstrates exceptional communication and customer service skills.
• Demonstrates a pleasant and professional demeanor and phone manner.
• Ability to multi-task and adapt to a given situation.
• Answers customer questions and resolve issues relating to claims, warranties, and servicing products.
• Responding to customer requests for product availability, product specifications, certification requests and returns.
• Demonstrate excellent follow up with all contacts.
• Interact with all Departments to provide service excellence
• Demonstrates strong organizational skills, ability to prioritize workload and work efficiently with minimal supervision

II. Key Responsibilities

• Manage and maintain project control on orders to ensure on-time delivery of product to the customer
• Identify, investigate, and solve issues by recommending solutions if project falls behind schedule
• Determine timelines at the start of each project
• Provide updates as the project progresses
• Follow up at the conclusion of the project to ensure project maintained its budget requirements
• Perform activities on new and existing items
• Provide support and research with new product development
• Generate estimates, quotes, and purchase orders to assure projects are within budgetary guidelines
• Analyze inventories and manage the replenishment and reconciling with all warehouse locations
• Investigate outsourcing of materials/fulfillment and award business to the appropriate vendor
• Analyze database on items in regards to product pricing, corresponding sales, and quality control
• Lead the continuous improvement process to ensure the project management process is efficient, effective, and meets or exceeds our Customers complete expectations

III. Education and Experience Required

• B.S. with 1-2 years experience or Equivalent education
• Knowledge of Microsoft Office suite, Database Management Programs

IV. Working Hours and Compensation

• Monday: 8am-6pm | Tuesday through Thursday: 9am-6pm | Friday: 9am-5pm
• Excellent Benefits Package
• Compensation will commensurate with experience